Ankush Xag

Illegal soliciting

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Theyve been in my neighborhood and have left flyers 4 times now. We have a no soliciting sign right next to the door and they dont respect your property. Whoever came to my door is on camera, sneaking away and stepping on all my flowers. I will have them trespassed the next time they come to my door.
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Preferred solution: Stop leaving flyers and stay off property-Woodscreek community

User's recommendation: Would not even consider booking them based on this issue.

Nick E Jjy

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Crystal Lake, Illinois

I've been a customer for 10 years and I was just screamed at by them.

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They did my driveway Friday and it rained. It now looks bad, like I didn't even have it done. When I called to let them know. I was basically told I'm a liar! The guy was so Nasty, I told him we would take our business elsewhere.
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Loss:
$85
Cons:
  • Will not back their services

Preferred solution: Let the company propose a solution

User's recommendation: Stay away from rain.

Resolved
Bradley W Fqu

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Resolved: Ruined our siding with sealcoat

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Updated by user Aug 25, 2021

Company fixed the issue and I have been provided with settlement agreement.

Original review Aug 21, 2021
I had them come out to do a sealcoat. That day called for thunderstorms.

When he came out you could see the thunderstorms approaching. He continued anyway which made a huge mess getting all over the siding and garage door. He came back out and I showed him, he said he had cleaner but not on him at the time. He said he would apply it to a small area as it could discolor paint then come back another day to review and finish the sealcoat since it washed out.

He came back out a few weeks later and just applied the cleaner all over instead and then leaving.
I came back and you can see yellow all over the siding and the molding pieces.

It looked much worse than before and there was sealcoat spots still on the siding. I called to complain and they offered me a mere $15 discount.
I would not recommend this business as they do a poor quality job and don't fix their mistakewiw
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Loss:
$55

Preferred solution: Full refund

User's recommendation: go with another company

Anonymous

Poor customer service....missed appt.

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Have used this business for over 10 yrs...twice a year to sealcoat driveway. Waited over two weeks to get schedule in and was to be done June 19, 2020. Had a total of three driveways scheduled in neighborhood.....and they were a no show. No phone call. And not working today, Saturday....as it might rain later tonight and tomorrow. I talked to owner Saturday morning and said he will talk to crew to see why they were a no show.....but that doesn't get the driveway sealed does it? Dont need lip service. Best he could do is three days from now, but rain is still in forecast. I would search for another contractor for this job. Plenty of them around and can do it sooner. Loyalty to one company is really no more in America poor
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Cons:
  • Did not show for seal coating application

User's recommendation: Look elsewhere.

1 comment
Guest

This review above should be removed as a understanding was reached and problem rectified on services offered by Gonzales Sealcoating.

Resolved
May B Rqu

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Verified Reviewer

Resolved: Rip off

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Updated by user Sep 12, 2018

Spoke to the owner himself and was able to resolve the issue.

Original review Sep 10, 2018
Had my driveway done Aug. 31 and left payment under the doormat asper unstruction , since i wont be home. Now received an invoice stating I owe them money and did not pay. The owner was rude ng stating that his worker told him they did not get the money. But the envelope with the money is gone under my doormat so i guess the money just disappeared without any reason. Now he demands i bbn pay him $53 again !! Dont get your driveway done by this Company!!!
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1 comment
Guest

The situation was resolved by the owner. Thank you!

MarkT
map-marker West Chicago, Illinois

Bad Customer Relations

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On 08/29/2018 I called Gonzalez Services & Sealcoating, INC based on a flyer I received from them on my doorstep. My call was to schedule aeration services. The male representative who answered the phone asked for my city, I provided him Joliet. He informed me that they are scheduled to be in the Joliet area on Sept 12th. I informed him that was acceptable. The representative then asked me for my name and address [including city and zip code] of which I provided. He then asked for my telephone number, and I questioned him why he needed my telephone number, he told me he didn't need my telephone number, and told me to call someone else for services and hung-up the phone on me. Needless to say, it was extremely disrespectful and rude to deny services and hang-up on a potential customer for asking why my phone number was needed, especially when he didn't provide an explanation.
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Cons:
  • Telephone customer service
Reason of review:
Poor customer service

Preferred solution: Let the company propose a solution

1 comment
Guest

The next day someone from the Gonzalez Services called to understand what happened on the call from the previous day. I explained to him exactly what I wrote and informed him that there was no misunderstanding on my end, as his rep was very clear in his response.

The rep asked if I still wanted services performed and he agreed to give me a $5 discount. The service was performed on the scheduled date (12Sep) without further incident.

Anonymous

Bad customer service!

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Never let them do my driveway because the person that called told me they couldn’t do anything for some of the cracks I have. So when I asked if he was going to fill any of the cracks he laughed and said have a nice day sarcastically! So apparently they have plenty of business to treat potential customers this way. So Remember GONZALEZ SERVICES there are plenty of seal coating companies out there.
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Anonymous

Poor service

I scheduled a few weeks in advance for sealcoating. I moved several things including furniture in the garage I was going to sell that day. The day they were scheduled to come they called and said they weren't coming. They thought it was going to rain. Rain isn't in the forecast and I checked the radar. They said they couldn't come for another 6 days. They are not professional. I had taken the day off just to make sure they were going to do a good job. I called another company and was able to get them to come in 2 days for less money. Do not hire this company.
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Reason of review:
Poor customer service
1 comment
Guest

What was the other company you called, we need ours done and was recommended Gonzalez.

Anonymous
map-marker Saint Charles, Illinois

Gonzalez Sealcoating in West Chicago IL

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Myself and 5 neighbors had our driveways seal coated last week by Gonzalez in W Chicago. They apply the coating by hand (not sprayed on) and are very careful about over spill on lawns or sidewalk.They did an outstanding job. So good , in fact, that we are having our lawns dethatched and aerated by them in a few weeks. I have used their company for several years now, and have always been satisfied with their work. I recommend the services of Gonzalez very highly. I have read some of the other reviews in which they are critical of of Gonzalez phone skills. Well, they are Hispanic, and do not speak perfect English. Give them a break! Do you want good work or a good conversation?
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Pros:
  • I liked as described in my review
Reason of review:
Good quality
1 comment
Guest

This is a review posted by an employee of the company.

And being Hispanic has nothing to do with being polite on the phone, which these people are not!

Anonymous
map-marker Chicago, Illinois

Gonzalez Services and Sealcoating - Customer Care Review from Chicago, Illinois

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Worst customer service. Work done was very sloppy. These people should not be in business. Poor phone skills. Work was rushed and looks horrible. Do not use them!
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Reason of review:
Poor customer service
2 comments
Guest

Your review on their poor service is accurate. Another point, they cannot stand criticism.

The comment from the anonymous user claiming that anyone working hard deserves to be in business is no doubt from an employee of the company.

They actively try to suppress negative comments about the company.

STAY AWAY from this company.

Guest

why don't called the company to complain about it?

Most Sealcoating companies only work on a driveway for about 10-20 minutes thats all.

On regular 2-3 car garages driveways.

Anyone working hard on the sun all day, of course deserves to be in business, anyone employing people paying taxes and most important anyone making homes look beautiful with freshly done Sealcoating of course deserves to be in business

Poor phone skills, get your facts right, if you are a normal person just give this guys a simple phone call to let them know what happened and why you are upset with their service.

Thanks to everyone reading this hopefully no one gets me wrong, but I am a loyal customer since 2007!!

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Anonymous
map-marker Schaumburg, Illinois

Unprofessional company

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Terrible customer service. I hired Gonzalez services to sealcoat my driveway. The individual who came did a very poor job sealcoating my driveway. When my wife called him out on the quality of this work, his response was "What did you expect lady? You only paid $60" $60 was the special they were running and they cannot maintain any sort of quality. On top of all this, he's yelling at a customer...what a great way to ensure repeat business! The quality of the work was truly sub-standard. We called the manager and his excuse for the employee's behavior was that he didn't speak English well and began to argue with me, justifying the the poor quality of the workmanship. Both the manager and employee displayed extremely poor professionalism. The manager went as far as to tell me that I could call the President if I wanted to complain! Stay away from this company.
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Reason of review:
Poor customer service
Sharon Fjg

Great Service.!

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I been using these company for years, never had any issues. I get very frustrated see this type of websites, people need to learn to be aware of this page is full of false information. I will definitely suggest Better Business Bureau for better accurate information. I been using these company for years, never had any issues. I get very frustrated see this type of websites, people need to learn to be aware of this page is full of false information. I will definitely suggest Better Business Bureau for better accurate information. I been using these company for years, never had any issues.I get very frustrated see this type of websites, people need to learn to be aware of this page is full of false information. I will definitely suggest Better Business Bureau for better accurate information.
View full review
Reason of review:
Good quality
1 comment
Sharon Fjg

I wrote the same thing over and over because this fraudulent site won't let me just write a couple of well said sentences

Anonymous
map-marker Aurora, Illinois

Sealcoating came up after waiting 36 hours

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The sealcoating came up under the tires of my parked vehicle. We waited 36 hours to drive on it and once we moved the vehicle the driveway had tire marks where the sealcoating came up. Owner was very rude and continued to say there was nothing wrong the service they provided. Very disappointed with how the owner handled the situation. After about 15 minutes of discussing with him on how I would like them to come look at what happened, he refused and hung up on me. Never use this company! Owner does not care about the end consumer only what is going in his pocket.
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Reason of review:
Bad quality
2 comments
Guest

Who leaves a car in a drive way that is being seal coated ?

Guest

The situation was resolved by the owner. He apologized for his behavior and rectified the situation by repairing the damage. I would give Gonzalez Sealcoating another try and they have always done a good job in the past.

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Anonymous
map-marker West Chicago, Illinois

Very bad experience with them

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Used them for a residential driveway in 2014. NEVER AGAIN! They charged me more than agreed upon estimate. They were not on time. The quality of the job was very poor. When I complained about the quality they said I didn't know what I was talking about. Overall from start to finish they were difficult to deal with. {{REDACTED}}
View full review
Loss:
$100
Cons:
  • Bad experience
Reason of review:
Damaged or defective

Preferred solution: No solution requested - my lesson learned

Anonymous
map-marker Naperville, Illinois

Driveway Coating Review

In 2013 we had Gonzalez sealcoat our driveway. Within days the coating seemed to be wearing off. Had to leave messages several times and got no response.
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Demarquis Ftw
map-marker Chicago, Illinois

Poor and Unprofessional Service Company

I called this company after being dissatisfied about their service. I asked the man on the phone what their process was in sealcoating driveways. He responded, "Seriously, you don't know what sealcoating driveways is?" I said, "No". Next I asked him how much it would cost to level and repave a driveway. He responded, "Oh, come on man, that's common sense." I said that I didn't know in a respectful manner. He said it's $2000-$3000. I remarked how expensive that was because I had no idea that's what it would cost to repave the driveway. He then said again, "come on, that's common sense". It was then that I finally decided that this man was being extremely rude to me for the last time. I told him he was talking to me condescendingly and being rude. He said he didn't understand, and I told him, "well basically, you're being an ***". He said, "well you're the one swearing at me, I didn't swear at you". I told him you don't have to swear to be rude, and then he again repeated well you're asking me questions that are common sense. I told him I would post reviews on their company for their poor customer services and he said that was fine. So here I am. Please don't ever use this company, extremely rude and unprofessional.
View full review
Loss:
$50

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